Refund Policy
The Underground Market
Welcome to The Underground Market. We are committed to ensuring your satisfaction with every purchase. This Refund Policy outlines our procedures and guidelines for processing refunds.
1. Overview
Our refund policy aims to be transparent and fair, ensuring that you feel confident and satisfied with your purchases from our vintage clothing collection.
2. General Refund Guidelines
2.1. Eligibility for Refund: We offer refunds for items that meet certain criteria, such as being in their original condition, unworn, unaltered, and with all original tags attached.
2.2. Time Frame: Refund requests must be made within a specific number of days from the date of delivery, which will be clearly stated on our website.
2.3. Condition of Items: Items must be returned in their original condition. We reserve the right to refuse a refund if items show signs of wear, damage, or alteration.
3. How to Request a Refund
3.1. Contact Us: To initiate a refund, please contact our customer service team with your order details and reason for the return.
3.2. Return Authorization: Upon reviewing your request, we will provide a return authorization and instructions on how to return the item.
3.3. Shipping Returns: You are responsible for shipping the item back to us. We recommend using a trackable shipping service for your protection.
4. Refund Processing
4.1. Inspection of Returns: Upon receiving the returned item, we will inspect it to ensure it meets our return criteria.
4.2. Refund Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
4.3. Processing Time: Please allow a certain number of days for the refund to be processed and posted to your account.
5. Non-Refundable Items
5.1. Final Sale Items: Items marked as ‘Final Sale’ are not eligible for a refund.
5.2. Gift Cards: Gift cards are non-refundable and non-exchangeable.
6. Exchanges
6.1. Exchange Policy: If you wish to exchange an item for a different size or color, please follow our exchange process outlined on our website.
6.2. Availability of Items: Exchanges are subject to the availability of the desired item.
7. Shipping Costs
7.1. Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is defective or was shipped incorrectly.
7.2. Original Shipping Costs: Original shipping costs are non-refundable.
8. Defective or Incorrect Items
8.1. Reporting Issues: If you receive a defective or incorrect item, please contact us immediately with details and photographic evidence of the issue.
8.2. Refund or Replacement: We will offer a full refund or replacement for defective or incorrect items.
9. Cancellations
9.1. Cancellation Policy: Order cancellations are subject to our cancellation policy, which outlines the conditions under which an order can be canceled.
10. Changes to Refund Policy
We reserve the right to update or change our Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
11. Customer Service
Our customer service team is available to assist you with any questions or concerns regarding our Refund Policy. Please contact us at theundergroundmarketla@gmail.com.
