Shipping Policy
The Underground Market
Welcome to The Underground Market. We are dedicated to providing you with an exceptional shopping experience, which includes ensuring a fast and reliable delivery service. This Shipping Policy explains our shipping procedures and policies in detail.
1. Overview
Our shipping policy is designed to provide you with various shipping options and the quickest delivery times possible. We understand the importance of receiving your vintage clothing purchases promptly and in excellent condition.
2. Next-Day Shipping and Delivery
2.1. Eligibility: Next-day shipping is available for most of our products. To qualify for next-day delivery, orders must be placed by a specified cut-off time, which will be clearly stated on our website.
2.2. Cut-off Times: Orders placed before the cut-off time (e.g., 2 PM local time) will be shipped the same day and delivered the next day. Orders placed after the cut-off time will be shipped the following business day.
2.3. Availability: Next-day delivery may not be available for all locations. Please check our website for availability in your area.
3. General Shipping Information
4. Shipping Rates
5. International Shipping
6. Packaging
7. Delivery Issues
8. Returns and Exchanges
9. Customer Service
10. Changes to Shipping Policy
11. Contact Us
3.1. Shipping Days: We ship on all business days (Monday through Friday), excluding public holidays.
3.2. Shipping Carriers: We partner with reputable carriers to ensure fast and secure delivery of your orders.
3.3. Order Tracking: Once your order is dispatched, you will receive a tracking number via email to track your order’s progress.
4.1. Standard Shipping: We offer standard shipping at a flat rate, which will be displayed at checkout.
4.2. Next-Day Shipping: Next-day shipping may incur an additional charge, depending on your location and the size of the order.
4.3. Free Shipping Promotions: Occasionally, we may offer free shipping promotions. Please refer to our website for current promotions and terms.
5.1. Availability: We offer international shipping to select countries. Please check our website for available countries and shipping rates.
5.2. Customs and Duties: International orders may be subject to customs fees and import duties of the destination country. These charges are the buyer’s responsibility.
6.1. Eco-Friendly Packaging: We use environmentally friendly packaging materials to minimize environmental impact.
6.2. Secure Packaging: Our products are carefully packaged to ensure they arrive in pristine condition.
7.1. Missed Delivery: If you miss a delivery, our carrier will leave a notice and instructions for redelivery or collection from a local depot.
7.2. Damaged Items: If your order arrives damaged, please contact us immediately with photographic evidence so we can resolve the issue.
Please refer to our Returns Policy for information on returns and exchanges. Note that return shipping costs are the responsibility of the customer unless the item is defective or incorrectly shipped.
Our customer service team is available to answer any questions regarding your order or our shipping policies. Contact us at theundergroundmarketla@gmail.com.
We reserve the right to modify this Shipping Policy at any time. Such changes will be effective immediately upon posting to our website.
For any further queries or assistance with your shipping needs, please contact our customer service team.
